Refund & Cancellation Policy

1. What this policy covers

This policy explains how cancellation and refunds work for your CareYourBusiness subscription -- the fee you pay us for your Starter, Pro, or Premium plan. It does not cover refunds for products or services sold through your own site. If you sell physical goods, memberships, or services to your own customers, your return/refund policy for those sales is yours to set and display on your own site -- see Section 5 below.

2. Cancelling your subscription

You can cancel your CareYourBusiness subscription at any time from your dashboard. When you cancel:

• Your site is taken offline and your subdomain/URL is freed up for reuse.
• Your business data (products, orders, pages, and settings) is kept for a period afterward, in case you want to reactivate.
• You can request permanent deletion of your account and all associated data at any time, which cannot be undone.

Cancelling stops future billing -- it doesn't retroactively refund the current billing period unless Section 3 applies.

3. Refunds on subscription fees

If you cancel within 7 days of a new subscription or a plan upgrade, you're eligible for a full refund of that charge -- contact us and we'll process it back to your original payment method within a reasonable timeframe.

Outside that window, subscription fees are non-refundable for the remainder of the current billing period, whether monthly or yearly -- your plan simply won't renew after you cancel. We may make exceptions at our discretion for genuine service issues on our end (for example, extended platform downtime).

If you downgrade to a lower plan, the change (and any price difference) applies from your next billing cycle, not immediately -- you keep your current plan's features until then.

4. Failed or disputed payments

If a subscription payment fails, we'll notify you and give you a chance to update your payment details before any access is affected. If a payment is charged in error, contact us and we'll investigate and refund it if warranted.

5. Refunds for what you sell to your own customers

CareYourBusiness is the platform your site runs on -- we're not the seller of the products, memberships, or services listed on your site, and orders placed by your customers are a transaction between you and them. That means:

• You set your own return, refund, and cancellation policy for what you sell, and display it on your own site (your Contact, FAQ, or a dedicated policy page).
• A customer refund request for something they bought from you should go to you, not to CareYourBusiness.
• Where CareYourBusiness facilitates the online payment for that order, refunding your customer is a request you initiate -- reach out and we'll walk you through it.

6. Contact

Questions about a subscription charge or cancellation? Reach us at salmaniOSdev123@gmail.com or WhatsApp/call +91 73105 24147.